Support

Help with the APERra mobile app.

Common questions

How do I delete my account?

Open Settings in the app and choose Delete Account. You will be asked to confirm twice. Deletion is permanent and removes your profile, badges, discoveries, chat history, saved places, and itineraries. If you cannot access the app, email us and we will handle it for you.

I forgot my password.

Tap Forgot Password? on the sign-in screen. We will email you a one-time code; enter it in the app and you can set a new password.

I never received my confirmation or reset code.

Check your spam or junk folder first — codes are sent from noreply@aperra.app. Codes expire, so request a fresh one if the email is more than an hour old. If nothing arrives, contact us with the email address you signed up with.

Why does APERra need my location?

Location is what makes the map work: it reveals explored areas, surfaces nearby cultural points, and unlocks regions as you travel. APERra requests location only while you are using the app. Your location is never shared with other users. You can revoke the permission at any time in your device settings, though most of the app will stop working without it.

My badges or discoveries are not unlocking.

Badges unlock when you are physically near a cultural point with location services enabled and a working data connection. If the map shows your position incorrectly, try stepping outside — GPS accuracy suffers indoors and near tall buildings. Some badges are age-restricted and will not appear until you have entered your date of birth.

What is the AI companion, and who can see my conversations?

Each region has a companion that answers questions and helps you plan. Conversations are processed by Anthropic's Claude models to generate replies. Your precise coordinates are resolved to place names before anything is sent, so the model never receives your exact location, email, or username. Conversations are not shared with other users. See the Privacy Policy for detail.

I have hit my daily message limit.

Free accounts include a set number of companion messages per day. The limit resets every 24 hours.

Voice is not working.

Voice needs both microphone and speech-recognition permission. Check that both are granted in your device settings. Speech-to-text is handled by your operating system, so accuracy and language support depend on your device.

Privacy and your data

Our Privacy Policy explains what we collect and why. For privacy-specific requests — access, correction, or deletion of your information — write to privacy@aperra.app.

Age requirement

You must be at least 16 years old to use APERra. Some content is intended for adults and is gated by date of birth.